Authenticity and Genuineness
All of our inventory is kept in our own warehouse. We store, manage and ship our products to you, no matter where you are, with the utmost care and efficiency.
We at Nuskaa are fully dedicated to our customers' satisfaction. Rest assured that Nuskaa products available on our website are 100% genuine and authentic.
We at Nuskaa maintain a very high level of quality control and till date, we receive minimal complaints about the quality of our packaging. Furthermore, less than 1% of our products we ship in a year are returned to us as damaged. To ensure your products remain undamaged during the shipping process, we package our products in bio-degradable study shipper boxes.
Ordering
Step 1: Click on the Category of your choice.
Step 2: Click on SHOP NOW.
Step 3: Click on ADD TO CART.
Step 4: Click on CHECKOUT where you must complete the details of your order
and place your order successfully.
If you have any further questions, you can call our helpdesk +917310567722 or chat with us using the Live chat at the bottom of your screen.
When you have clicked on the 'Checkout' button, you will be directed to a section where you can enter your Gift Voucher/Promotional code. On entering the code, the valid amount/offer will automatically be applied to your order. You can then proceed to checkout and pay the remaining amount using your chosen form of payment.
If you are still uncomfortable making online payments, you can use our Cash on Delivery (COD) facility. This facility allows you to pay your invoice amount in cash at the time of actual delivery at your doorstep. You can only make COD payments in Indian Rupees. Currently, we do not accept cheque or demand drafts. Due to the limitations of the logistics service providers, COD may not be available for all pin codes. The maximum order value limit for placing a COD order is Rs 15,000. There's no specific charge to avail COD on any order.
We use the Razorpay Secure payment gateway for all card payments and also for Netbanking. These are standard secure payment methods so that we can ensure that all your online transactions with us are processed in an extremely safe manner. The 3D Secure password is an additional password that you'll be asked to enter after in your card details on the payment page. You'll be redirected to your individual bank's page where you'll have to enter the Verified by Visa password for Visa cards or SecureCode password for MasterCard cards. Your card-issuing bank will give this password to you and you should have this password prior to shopping on our site.
Please contact our Customer Care on +917310567722 and we will be happy to talk you through and help you solve any issues you may be experiencing.
Yes, we will charge VAT & GST on all online orders. All prices shown are GST inclusive
For Domestic orders: You can pay for purchases using Cash on Delivery, Debit, Credit card, Netbanking methods as well as a variety of Wallets such as Paytm, Freecharge, Mobikwik etc.
For International Orders: You can pay for purchases using PayPal and Credit Card only.
Yes, we are happy to take your order over the telephone. You can reach us on +917310567722 (available on WhatsApp) or +917310567722 (available on Call) where our Customer Care will be happy to help you. There may be certain products and promotions not available when ordering over the phone but we will try our best to advise on suitable substitutes.
If an item is out of stock and you are interested in purchasing it immediately, please use the Store Locator to find a store near you and call ahead to confirm that they have your desired product available.
Returns Cancellations & Exchanges
Please refer to our Returns and Refunds Policy to understand if your order qualifies for a return.The Refund amount will reflect as per your bank guidelines which is usually within 7-10 business days.
For all orders that have been delivered, we do not entertain Return requests unless the order qualifies as per our Returns and Refunds Policy. For any such requirements, please call our Customer Care on +917310567722 (Timings: 10am-6pm IST) or email us at info@nuskaa.com
We believe strongly in our products and their quality and want you to be completely happy with your purchase. If you are disappointed in any way we would like to know. Please see our Returns and Refunds Policy.
Cancellation post shipment: Please contact our Customer Care on +917310567722 (Timings: 10am-7pm IST) and we will be happy to help you with your order cancellation.
Shipping & Delivery
For India orders – All domestic orders are processed within 1 business day. You can expect delivery of the order within 3-7 business day. For locations which are in the interiors or in difficult coverage area, this may take between 10-12 working days. For International orders – All international orders are processed within 1 business day. You can expect delivery of the order within 3-7 business day.
Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc. We highly recommend that you take your order delivery yourself as Nuskaa takes no responsibility for goods signed by an alternative person.
Shipping and Delivery Policies
Each product in your order is first cushioned with a bio-degradable material and then placed in a sturdy recyclable shipper box. The box is then taped and prepared for shipping. We pride ourselves on the quality of our packaging.
All our deliveries are serviced through well-reputed couriers. As soon as your order is dispatched, you will receive an email with your package's tracking number as well as the name of the courier company that is processing your order. You can use the tracking number to track the status of your package on the courier company's website.
We dispatch most orders within 24 hours (i.e. excluding Sundays and public holidays). You can track your order from your Account section to get an update on where your order is. For your convenience, there is a Track Your Order tab which allows you to see the exact status of your order in real time.